Refund and Return Policy
Meridional Meat BR
At Meridional Meat BR, we are committed to delivering high-quality meat products that meet strict international standards. Due to the perishable nature of our products, our refund and return policy is outlined below.
1. Perishable Goods Policy
All meat and frozen food products are perishable. Therefore, returns are generally not accepted once products have been shipped and delivered.
However, refunds or replacements may be considered under the following conditions:
The product arrives damaged
The product arrives spoiled or compromised
Incorrect items were delivered
Quantity delivered does not match the confirmed order
Claims must be submitted within 24 hours of delivery.
2. Inspection Upon Delivery
Customers are responsible for inspecting all goods immediately upon arrival. If there are any concerns:
Do not discard the product
Take clear photos of the packaging and product
Retain all original packaging materials
Failure to report issues within the required timeframe may result in denial of the claim.
3. Refund Eligibility
Refunds or replacements may be approved if:
The issue is verified by our quality control team
The damage or spoilage occurred prior to or during transportation
The claim complies with our reporting requirements
Approved refunds will be processed to the original payment method within 7–14 business days.
4. Non-Refundable Situations
We do not offer refunds or replacements for:
Improper storage after delivery
Delays caused by customs clearance beyond our control
Incorrect shipping information provided by the customer
Minor packaging damage that does not affect product quality
5. Order Cancellations
Orders may only be canceled before processing and shipment. Once an order has been processed or dispatched, cancellation is no longer possible.
To request cancellation, contact us immediately.
6. Contact Information
To submit a claim or request assistance, please contact:
Include your order number, delivery date, and detailed description of the issue when contacting us.
Meridional Meat BR is dedicated to maintaining product integrity and customer satisfaction while complying with international export and food safety standards.